We have a 14-day return policy, which means you can request a return within 14 days of receiving the item.
To be eligible for a return, your item must be in the same condition as the item you received, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at email@example.com or the website "Chat With us!" If your return is accepted, we will send you the return shipping address and instructions on how and where to send the package. Items sent back to us without prior request for return will not be accepted.
You can always contact us at firstname.lastname@example.org with any return questions.
Return and Refund Procedure Returns and Refunds
The standard procedure is as follows:
1. The buyer submits a refund application with sufficient proof of purchase
2. Contact Wanyifa customer service (email@example.com) to negotiate and agree.
3. The buyer returns the product together with all accessories and original packaging at the buyer's expense
4. Wanyifa receives and checks the returned products from buyers
5. Wanyifa issues a refund to the buyer
6. Buyer receives refund
Refunds are not available in the following cases, including but not limited to:
1. Insufficient proof of purchase
2. Buying from an unauthorized reseller
3. Lost or stolen product
4. The 14-day period has expired
5. Products acquired for free or through giveaways
6. Damage caused by third-party repairs
7. External factors (fire, flood, power outage, chemical corrosion, etc.)
8. Damage caused by improper use of the product (drop, extreme temperature, water immersion, improper handling)
damage and problems
Please check upon receipt of your order, if the item is defective, damaged or received the wrong item, please contact us immediately so that we can assess the problem and correct it.
The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, we'll send you a brand new product.
We will notify you when we receive and inspect your return and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and issue the chargeback.
Refunds do not include any shipping and handling charges shown on the packing slip or invoice. Shipping charges for all returns must be paid and insured by you. You are responsible for any loss or damage to the hardware in transit. We do not guarantee that we will receive your returned item. Shipping and handling charges are non-refundable. Any refund amount does not include shipping.
If we receive your returned product and find that the goods were damaged in transit or otherwise and you are not insured, we will deduct a portion of the loss from your payment based on the extent of the loss, otherwise we have the right to reject it. Therefore, be sure to check the zero position before returning the product. Whether the accessories are complete or not, please confirm before returning, if there is any problem, we will contact you in time.
Mailing address. Please send back to our warehouse address
Please mail by agreement, otherwise we have the right to refuse.